All Sales Are Final

At Grace Collections, all purchases are final. We do not accept returns or exchanges due to change of mind, incorrect selections, or personal preference.

We carefully inspect and package each order before shipment. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly so we can review the issue and determine the appropriate resolution.

Damaged, Defective, or Incorrect Items

To ensure we can properly evaluate any damage or issue with your order, a complete and uninterrupted unboxing video is required for all damage-related claims.

The unboxing video must:

• ⁠Begin before the package is opened.
• ⁠Clearly show the condition of the package upon arrival.
• ⁠Show the entire opening and unboxing process from beginning to end.
• ⁠Be continuous and unedited, with no cuts, pauses, or interruptions.
• ⁠Clearly display the item and any damage or defect.

Please begin recording your video before opening your package. Claims submitted without a complete, uninterrupted unboxing video may not be eligible for a refund, replacement, or store credit.

Refunds & Store Credit
If an item is confirmed to have arrived damaged, defective, or incorrect, Grace Collections may, at our discretion, provide a refund, replacement, or store credit, depending on the circumstances and availability.

We carefully package all orders to minimize the possibility of damage during transit. However, damage may occasionally occur during shipping despite our efforts.

Reporting an Issue
Please inspect your order immediately upon delivery. If you believe your item is damaged, defective, or incorrect, please contact us as soon as possible with your order information and the required unboxing video.

Our team will review your claim and assist you with the next steps.

Contact Us
For questions or inquiries regarding damaged, defective, or incorrect orders, please contact us at 215-501-2445

Thank you for choosing Grace Collections. We appreciate your business and are committed to providing you with quality products and exceptional service.